***Always keep your packing slip or at least a picture of it so we can help track any issues with your delivery***

VERY IMPORTANT - Order Support & Escalations

CPE East & West / West Network & Consumables

To help ensure your request is routed quickly and resolved as efficiently as possible, please submit all related inquiries using the Warehouse 3PL Escalation Request Form.

This form can be used for support with the following:

• · Missing CPE, Network, or consumables order lines
• · Incorrect items received (CPE, Network, or consumables)
• · Partial shipments
• · Inventory availability questions
• · Return-related issues for CPE

EAST - York Mills, New Brunswick, and Newfoundland Sourced General Inventory (Everything that is NOT Serialized CPE equipment and accessories) - email Network Inventory Team NIW.Boms@rci.rogers.com

1. ·    NON CPE Order line ETAs (when not shipped in one week)
2. ·    Inventory Availability (Backordered - Await Ship, Scheduled, Res​Manual)

NON CPE Parts Returns - email NIM_Communications@rci.rogers.com

Tool Support - email Tech Ordering Portal Support TechPortalSupport@rci.rogers.com​

1. ·    Site Access Issues
2. ·    Ordering Issues
3. ·    System Issues
4. ·    Incorrect or Missing Product information
5. ·    Address Issues and Updates​

ROGERS EMPLOYEES

Please use your @rci.rogers.COM not .CA emails to login​

Accounts disable after 90 days of Inactivity:

As per new Rogers Security Standards, if you don't login for 90 days, your account will automatically be disabled.  Please contact Tech Portal Support at the email below to have it re-enabled. 

Any issues, please email techportalsupport@rci.rogers.com